Mom And Us Return Policy
At Mom And Us, each product is custom-made to order and carefully crafted with high-quality, fragile materials. Because of the bespoke nature of our products, we do not accept returns or exchanges except in the case where Mom And Us has shipped an incorrect order to you.
If we have shipped the wrong item:
- We will arrange and pay for the cost of return shipping.
- Upon receiving the incorrect item, we will promptly ship the correct item to you at no additional cost.
To initiate a return for an incorrect order:
- Contact our customer service team within 5 business days of receiving your order.
- Provide your order number, a brief description of the issue, and clear photographs of the product received.
- We will confirm the error and provide you with return shipping instructions.
Please note:
- Items must be returned in their original packaging and in the same condition they were received.
- This policy does not cover damage caused by misuse, mishandling, or improper care after delivery.
Mom And Us is committed to ensuring that you receive the exact custom product you ordered and will act quickly to resolve any errors on our part.
