Mom And Us Shipping Policy
1. Order Processing
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All Mom And Us products are custom-made to order.
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Orders typically require 3 to 7 business days for preparation before shipping.
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During peak periods (including festive season breaks), production times may be longer.
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We will notify you if there are any unexpected delays with your order.
2. Shipping Methods & Delivery Times
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We use trusted courier services to ensure your products arrive safely.
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Delivery times depend on your location and the courier’s schedule.
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Estimated delivery timelines will be provided at checkout, but these are not guaranteed and may be affected by factors beyond our control (e.g., weather, customs delays).
3. Shipping Rates
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Shipping costs are calculated at checkout based on destination, weight, and size of the package.
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Free shipping promotions (if applicable) will be clearly indicated on our website.
4. Order Tracking
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Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
5. Shipping Restrictions
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We currently ship within [specify regions/countries].
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If you are outside of our shipping zones, please contact us for a custom shipping quote.
6. Damaged or Lost Shipments
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If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
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We will work with you to resolve the issue, which may include a replacement if damage occurred in transit.
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If your package is lost in transit, we will liaise with the courier to locate it and arrange a resolution.
7. Responsibility After Delivery
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Once an order is marked as delivered by the courier, Mom And Us is not responsible for lost, stolen, or damaged items.
8. Incorrect Address
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Please ensure your shipping address is correct when placing your order.
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Mom And Us is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
